Dear Vaperite/ Cannarite customers, we value and thank you for your business.

E-Liquid Return Policy

Vaperite will not accept any returns on e-liquid if it does not meet your personal flavour expectation, please understand that taste is a very subjective sense that will vary from person to person. Due to strict Quality Control guidelines, returned e-liquid cannot be re-used for any purpose, any opened or used e-liquid cannot be returned.

Hardware Warranty Policy

Please note that electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality, are functional devices that may fail or degrade over a period of time, especially if they are in constant use.

Rebuildables such as your RBA’s, RDA’s, RTA’s, RDTA’s and Mech Mods are for expert vapers, not your average or beginner vapers with no knowledge of how to use the above hardware. Inexperienced vapers without basic knowledge of electronic cigarettes and vaporizers cannot safely use these devices. These products carry no warranty.

Clearomizers, atomizers, commercial tanks, pods, and coils carry NO WARRANTY due to health and hygienic reasons as well as it being a consumable item. Please note that all tanks are susceptible to leaking due to many factors e.g., heat (environmental and body), liquid viscosity, coil degradation, motion etc. In the rare case that a tank is leaking through the seals of the glass and it cannot be fixed with new seals we will replace the tank.

Below are the terms under which your electronic vaporizer is covered under our manufacturer’s warranty, in the unfortunate case of having to return a device that is not functioning normally:

Electronic mods and electronic devices carry a six-month warranty from date of purchase. Warranties will be voided if any physical damage is present on the device (scratches, chips and/or dents), the USB port is broken or damaged and the button is pushed in or damaged due to poor use by the consumer. All parts need to be accounted for in order for warrantee to be fulfilled. A 25% handling fee will be charged on all devices.

The following Conditions apply:

Batteries

Batteries cannot be returned. Please note, batteries are best charged in an external charger or through the device using a USB wall charger. Batteries (internal or external) charged through a laptop or car charger are likely to have a shorter life span or in some cases become completely defunct.

Cannarite Returns Policy

Below are the terms under which your Cannarite Product is covered under our manufacturer’s warranty, in the unfortunate case of having to return a product that is defective or not functioning normally:

Glassware which includes Bongs, Pipes, Rigs and any Glass Accessory carry a six-month warranty, this is subject to the product being defective and warranty will be void if any physical damage is present and caused by the misuse of the product.

Electronic Dry Herb Vaporizers carry a six-month warranty unless otherwise stipulated, certain higher end devices will carry a longer warranty depending on the brand and supplier.

NB: Warranty claims on high-end devices require 7 working days to process. All high-end devices are sent for extensive testing before a warranty can be fulfilled and a replacement/credit be given.

Below is a list of brands in which all high-end devices fall under:

All parts need to be accounted for in order for warrantee to be fulfilled. A 25% handling fee will be charged on all devices.

Refund Policy

Refunds will only be made in the case of a device being brought back to us within 7 days of purchase in unused and perfect condition provided that there is proof that it was purchased from us. No cash refunds will be given out for warranties, in the case of there being a warranty we are able to offer store credit or a swap out for a product of the same value, if the customer chooses something of higher value, they are responsible for the extra cost. All parts need to be accounted for in order to fulfill the warranty.

Personal use products, i.e., atomisers, e-liquids, glassware, dry herb vaporisers, pods and coils cannot be returned due to the health concerns especially during these Covid-19 times, unless the above-mentioned products have a manufacturers fault, we will not accept any returns on them.

A 25% handling fee will be charged on all devices unless the item is still in the original unopened packaging. In the case of a refund please send the following information to [email protected] :

PLEASE NOTE: Refunds can take up to 7 working days to be done and please remember depending on your bank the money can take a few days to reflect into your account